Terms of Use

Terms at a glance

These Terms form a binding contract between Onegoin and each person or organisation that accesses or uses the Services. They apply to Onegoin websites, organisation workspaces, project-management tools, client portals, storage, integrations, artificial-intelligence-assisted features and related support services.

The summary below is provided for convenience only. The complete Terms control if the summary conflicts with another provision.

Agreement and scope

These Terms of Use constitute a legally binding agreement between you and Onegoin Private Limited, a company incorporated in India under the Companies Act, 2013, operating under the brand name “Onegoin”.

In these Terms, “Onegoin”, “we”, “us” and “our” refer to Onegoin Private Limited. “You” and “your” refer to the individual, organisation, studio, firm or other legal entity accessing or using the Services.

These Terms govern your access to and use of:

• onegoin.com;
• app.onegoin.com;
• Onegoin project-management and business-management software;
• client and vendor portals;
• artificial-intelligence-assisted features;
• APIs, integrations, mobile or desktop applications that Onegoin may introduce;
• related support, storage, communication and subscription services; and
• any other product or service that links to these Terms.

Collectively, these are referred to as the “Services”.

By creating an account, accepting an order form, starting a trial, purchasing a subscription, joining an organisation workspace or otherwise using the Services, you agree to these Terms. Do not use the Services if you do not agree to them.

1. Eligibility and authority

1.1 Minimum age

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. The Services are not directed to children.

1.2 Business use

Onegoin is primarily intended for professional and business use. You may use the Services as:

• an independent architect, interior designer or consultant;
• an employee or authorised representative of a business;
• an organisation owner or administrator;
• a project collaborator;
• an invited client, vendor or consultant; or
• another authorised user of an organisation workspace.

1.3 Authority to bind an organisation

When you create an account or use the Services on behalf of a company, partnership, studio, firm, association or other organisation, you represent that:

• you are authorised to act on behalf of that organisation;
• you have authority to accept these Terms for that organisation; and
• the organisation agrees to be responsible for your use and the use of all users whom it authorises.

References to “you” will include both the individual user and the organisation where applicable.

2. Accounts and organisation workspaces

2.1 Account information

You must provide accurate, current and complete account information. You must promptly update your information when it changes, including your name, business name, email address, telephone number, billing information, tax information and authorised payment method.

You may not impersonate another person or organisation or create an account using information you are not authorised to use.

2.2 Account security

You are responsible for:

• safeguarding your login credentials;
• enabling available security features;
• ensuring that only authorised persons access your account;
• activities conducted through your account; and
• notifying Onegoin promptly of suspected unauthorised access.

You must not share individual login credentials between multiple people unless the relevant plan expressly permits shared access. Onegoin may require password resets, multi-factor authentication or other security measures where reasonably necessary.

2.3 Organisation owners and administrators

An organisation workspace may have one or more owners or administrators. Depending on their assigned permissions, organisation owners and administrators may be able to:

• invite or remove users;
• assign roles and permissions;
• access organisation projects and records;
• view user activity;
• configure organisation settings;
• manage billing;
• connect integrations;
• export organisation data;
• restrict or suspend member access; and
• delete projects, records or the organisation workspace.

You acknowledge that an organisation administrator may access and control information associated with an organisation-managed account. Onegoin is not responsible for actions taken by an authorised organisation owner or administrator.

2.4 Invited users

Organisation owners may invite employees, contractors, consultants, clients, vendors and other collaborators. The organisation is responsible for:

• ensuring that invited users are authorised;
• assigning appropriate permissions;
• removing access when it is no longer required;
• ensuring invited users comply with these Terms; and
• obtaining any notices, permissions or consents required to share information with those users.

2.5 Client portals

A client portal or shared project area may allow clients and other external users to view or interact with selected project information. The organisation sharing that information is responsible for deciding what information is shared, who can access it, what actions external users may perform and whether the organisation has the necessary right or permission to disclose that information.

3. The Onegoin Services

Onegoin may provide features including:

• project and client management;
• task assignment and tracking;
• project timelines and schedules;
• site-visit records and daily progress updates;
• drawings and document management;
• meeting notes;
• approvals and comments;
• bills of quantities and cost estimates;
• material and FF&E selections;
• vendor and consultant management;
• proposals, invoices, expenses and payment tracking;
• budgets and profitability reports;
• project presentations;
• dashboards and reports;
• organisation and team management;
• client portals;
• storage and file sharing;
• data imports;
• integrations with third-party services; and
• artificial-intelligence-assisted extraction, summaries, recommendations, search and other automated features.

Specific features, usage limits, storage limits, user limits, project limits and AI credits may depend on your subscription plan. Onegoin may introduce, modify or discontinue features in accordance with these Terms.

4. Trials, plans and usage limits

4.1 Free trial

Onegoin may offer a free trial, generally for a period of 14 days unless another period is displayed when you register. Trial eligibility may be limited to new customers or organisations. You may not create multiple accounts or organisations for the purpose of repeatedly obtaining free trials.

4.2 End of trial

At the end of the trial, Onegoin may:

• require you to purchase a subscription;
• convert the account to an available free or restricted plan;
• disable certain features;
• place the workspace in read-only mode; or
• suspend access until a subscription is purchased.

The applicable outcome will be displayed during registration, in your account or in the relevant offer.

4.3 Subscription plans

Each plan may include limits on users or seats, active projects, storage, file size, imports, client-portal users, integrations, reports, AI requests or credits, automation runs and other functionality. Plan limits may be described on the pricing page, checkout page, order form or account billing page.

4.4 Exceeding limits

When you exceed a plan limit, Onegoin may:

• prevent additional uploads or projects;
• temporarily restrict the affected feature;
• request that you delete or archive data;
• offer an upgrade;
• charge an agreed overage fee; or
• apply another limit described in your plan.

Onegoin will not charge an overage fee unless the fee was disclosed or agreed to.

5. Fees, billing and subscriptions

5.1 Subscription fees

You agree to pay all fees associated with your selected plan. Fees may be billed monthly, annually, per user, per organisation, according to usage, under an order form or using another billing structure disclosed before purchase.

5.2 Payment providers

Payments may be processed through Razorpay or another third-party payment provider. Your use of the payment provider may also be subject to that provider’s terms and privacy practices.

Onegoin may receive payment status, transaction identifiers and limited billing information from the payment provider. Full card or banking credentials may be handled directly by the payment provider rather than stored by Onegoin.

5.3 Recurring payments and renewal

Unless stated otherwise at checkout or in an order form, paid subscriptions automatically renew for successive billing periods until cancelled.

By selecting a recurring subscription, you authorise Onegoin and its payment provider to charge the applicable subscription fees and taxes using your authorised payment method. Recurring payments remain subject to applicable law, your bank’s requirements, payment-network rules and any mandate or authorisation requirements imposed by the payment provider.

5.4 Taxes

Fees may be exclusive of GST and other applicable taxes unless expressly stated otherwise. You are responsible for providing accurate billing and GST information. Where required, Onegoin may collect and remit applicable taxes and issue a tax invoice based on the information you provide.

5.5 Failed payments

If a payment fails or becomes overdue, Onegoin may retry the payment, contact you regarding the outstanding amount, restrict paid functionality, place the account in read-only mode, suspend the account or terminate the subscription after reasonable notice. You remain responsible for charges incurred before suspension or cancellation.

5.6 Price changes

Onegoin may change subscription prices. For an existing recurring subscription, a price increase will normally apply from a future renewal period after reasonable prior notice, unless the change is required by tax, law or a previously agreed pricing arrangement.

5.7 Cancellation

You may cancel a recurring subscription through the billing settings or by contacting Onegoin support. Unless otherwise stated:

• cancellation takes effect at the end of the current paid billing period;
• you may continue using the paid plan until that period ends; and
• cancellation does not automatically entitle you to a refund for the unused portion of the billing period.

5.8 Refunds

Except where required by applicable law or expressly stated in an order form or on the Onegoin pricing page, fees already paid are non-refundable.

Onegoin may issue refunds, credits or extensions at its discretion. Doing so in one situation does not require Onegoin to do so in another. Nothing in these Terms limits any non-waivable consumer right available under applicable law.

5.9 Invoices created through Onegoin

Onegoin may allow you to create and send invoices to your clients. You are responsible for:

• the accuracy of those invoices;
• tax calculations;
• GST treatment;
• invoice numbering;
• statutory disclosures;
• accounting records;
• amounts collected from your clients; and
• compliance with applicable tax and commercial laws.

Onegoin is not your accountant, tax adviser, payment collector or contracting party merely because you use Onegoin to create or track an invoice.

6. Customer Content

6.1 Definition

“Customer Content” means information or material submitted, uploaded, imported, created, stored or transmitted through your account or organisation workspace. Customer Content may include:

• project information;
• drawings and plans;
• photographs and videos;
• renders;
• documents;
• contracts;
• proposals;
• invoices;
• bills of quantities;
• cost estimates;
• material specifications;
• client and vendor information;
• meeting records;
• communications;
• tasks and schedules;
• comments and approvals;
• AI inputs;
• imported files; and
• other business or project data.

6.2 Ownership

As between you and Onegoin, you or your licensors retain ownership of Customer Content. Onegoin does not acquire ownership of Customer Content merely because it is uploaded to or processed through the Services.

6.3 Licence to operate the Services

You grant Onegoin and its service providers a non-exclusive, worldwide, limited licence to host, copy, transmit, display, process, index, convert, back up and otherwise use Customer Content only as reasonably necessary to:

• provide the Services;
• perform requested features;
• share content with users authorised by you;
• maintain and secure the Services;
• prevent fraud and misuse;
• provide technical support;
• comply with law; and
• enforce these Terms.

This licence ends when Customer Content is deleted from Onegoin’s active systems, subject to reasonable backup, legal-retention and security requirements.

6.4 Your responsibilities

You represent that:

• you own Customer Content or have the necessary authority to use it;
• you have the right to upload and share it through Onegoin;
• its use will not violate intellectual-property, confidentiality, privacy or contractual rights;
• you have provided any required notices and obtained any required consents; and
• Customer Content complies with applicable law and these Terms.

6.5 Organisation ownership disputes

Onegoin does not determine the ownership of project files or business records between an organisation and its employees, contractors, clients or other users.

Where an account is organisation-managed, Onegoin may treat the organisation owner or authorised administrator as the person authorised to control the workspace. Onegoin may request documentation before changing account ownership or granting access in the event of a dispute.

7. Personal data and privacy

7.1 Privacy Policy

Onegoin’s collection and use of personal information is described in its Privacy Policy. The Privacy Policy should be read together with these Terms and does not reduce any rights or obligations expressly stated here.

7.2 Customer responsibility for project data

When you upload personal data relating to clients, employees, consultants, contractors, vendors, site personnel or other individuals, you are responsible for determining whether you have a lawful basis and appropriate authority to collect, use and share that information.

7.3 Data-protection roles

Depending on the context:

• your organisation may act as the data fiduciary or equivalent decision-maker for personal data contained in Customer Content;
• Onegoin may process that information on your organisation’s instructions as a data processor or service provider; and
• Onegoin may act independently as a data fiduciary for account administration, billing, security, support and direct business operations.

These roles may be further described in the Privacy Policy or a separate Data Processing Addendum.

7.4 Data Processing Addendum

Enterprise customers or customers requiring additional contractual data-processing terms may enter into a Data Processing Addendum with Onegoin. If a signed Data Processing Addendum conflicts with these Terms regarding the processing of personal data, the Data Processing Addendum will govern that conflict.

7.5 Security

Onegoin will use reasonable technical and organisational safeguards designed to protect Customer Content and personal information. However, no internet-based service or storage system is completely secure. You acknowledge that Onegoin cannot guarantee absolute security.

You are responsible for using appropriate account permissions, passwords, security settings and internal access controls.

7.6 Sensitive information

Unless Onegoin expressly supports the relevant processing, you must not use the Services to store:

• payment-card authentication data;
• account passwords belonging to third parties;
• government authentication credentials;
• health or medical records requiring specialised compliance;
• biometric templates;
• highly sensitive identity documents without a legitimate requirement; or
• information whose storage through a general project-management platform is prohibited by law or contract.

7.7 Children’s data

The Services are not designed for use by children. You must not knowingly submit a child’s personal data unless the information is genuinely required for a lawful business purpose, you are authorised to process it, all required notices and consents have been obtained and its processing complies with applicable law.

8. Artificial-intelligence and automated features

8.1 AI features

Onegoin may offer features that use artificial intelligence, machine learning, optical character recognition or other automated technologies. These may include document extraction, project summaries, meeting-note summaries, suggested tasks, cost or quantity assistance, document search, classification, project insights, recommendations, drafting assistance and conversational assistants.

8.2 Inputs and outputs

“AI Input” means information submitted to an AI feature. “AI Output” means information produced by that feature.

You retain your rights in AI Input. To the extent permitted by applicable law, Onegoin does not claim ownership of AI Output generated specifically for your account. Your use of AI Input and AI Output remains subject to these Terms.

8.3 Third-party AI providers

Some AI features may be provided using third-party model or infrastructure providers. AI Input and related information may be transmitted to those providers to generate the requested output, operate the feature, prevent misuse or maintain security. Relevant processing will be described in the Privacy Policy, Data Processing Addendum or applicable feature notice.

8.4 AI limitations

AI Output may:

• be inaccurate;
• be incomplete;
• contain outdated information;
• misunderstand project context;
• produce incorrect quantities or calculations;
• omit important requirements;
• resemble output provided to another user; or
• contain material that requires correction.

Onegoin does not guarantee that AI Output is accurate, complete, unique, compliant or suitable for a particular project.

8.5 Human review required

You must independently review AI Output before relying on or sharing it. AI Output must not be treated as a substitute for:

• architectural judgement;
• engineering calculations;
• site verification;
• safety assessment;
• code compliance;
• quantity-surveyor review;
• legal advice;
• tax advice;
• accounting advice; or
• any other licensed or regulated professional service.

You remain responsible for final decisions, submissions, drawings, estimates, communications and deliverables.

8.6 Restricted AI use

You must not use an AI feature:

• to make a final decision that creates significant legal or safety consequences without appropriate human review;
• to generate unlawful, fraudulent, infringing or deceptive material;
• to process information you are not authorised to provide;
• to evade safety restrictions;
• to discover or extract confidential system instructions;
• to interfere with the model or underlying service; or
• in any manner prohibited by applicable law.

9. File storage, backups and data export

9.1 Storage

Onegoin may store Customer Content using Onegoin infrastructure or third-party cloud-storage providers. Storage allowances depend on your plan.

9.2 File availability

Onegoin will use reasonable efforts to maintain file availability but does not guarantee that every file will always be immediately available. Availability may be affected by internet connectivity, storage-provider outages, file corruption, malware, unsupported formats, account restrictions, deletion by authorised users or maintenance and security procedures.

9.3 Customer backups

You should maintain independent copies of critical project records, drawings, contracts, approvals, statutory documents and other important information. Onegoin is not intended to be the sole permanent archive for records that you are legally or professionally required to retain.

9.4 Export

Where supported, you may export Customer Content using available export tools. Export formats may differ from the structure or appearance of information within Onegoin. Certain system-generated information, audit data, internal metadata or proprietary platform logic may not be included in an export.

9.5 Deleted content

Deletion by an authorised user may be permanent. Where Onegoin offers a recycle bin, history or recovery period, recovery is limited to the period and content types displayed in the Services. Onegoin does not guarantee recovery after that period.

9.6 Data following termination

After termination or expiry, Onegoin may provide a limited period during which an organisation owner can export Customer Content. After the applicable export or retention period, Onegoin may delete or anonymise Customer Content unless retention is required by law, necessary for security or dispute resolution, required under a signed agreement or maintained temporarily in restricted backups.

Backup copies may remain for a reasonable period before being overwritten or securely deleted.

10. Acceptable use

You must not use the Services to:

1. violate any applicable law or regulation;
2. infringe intellectual-property, privacy, confidentiality or contractual rights;
3. upload malware, ransomware, viruses or harmful code;
4. gain unauthorised access to an account, system or network;
5. probe or test vulnerabilities without written permission;
6. bypass usage limits, security controls or subscription restrictions;
7. scrape or systematically extract data except through an authorised API;
8. reverse engineer, decompile or attempt to discover the source code of the Services except where such restriction is prohibited by law;
9. copy, resell, sublicense or commercially exploit the Services except under a written agreement;
10. use Onegoin to build or train a competing product using non-public Onegoin material;
11. send spam or unsolicited communications;
12. upload unlawful, defamatory, fraudulent, threatening or harassing material;
13. upload content containing sexual exploitation or abuse;
14. misrepresent professional qualifications, approvals or project status;
15. use another person’s account without permission;
16. interfere with the normal operation of the Services;
17. consume disproportionate infrastructure resources in a manner that harms other users; or
18. assist another person in doing any of the above.

Onegoin may investigate suspected violations and may remove content, restrict functionality or suspend accounts where reasonably necessary.

11. Professional responsibility

Onegoin provides software tools. Onegoin does not provide architecture, engineering, interior-design, construction, quantity-surveying, accounting, tax or legal services.

Onegoin does not:

• verify professional licences or registrations;
• certify drawings or designs;
• inspect project sites;
• approve materials;
• verify measurements;
• confirm structural safety;
• confirm statutory compliance;
• guarantee contractor or vendor performance;
• guarantee an estimate or project budget; or
• act as a party to a contract between you and your client, consultant, vendor or contractor.

You are responsible for:

• verifying site conditions;
• obtaining approvals and permits;
• complying with building codes;
• engaging appropriately qualified professionals;
• reviewing project deliverables;
• confirming costs and quantities;
• maintaining professional insurance where required; and
• complying with laws and professional obligations applicable to your work.

12. Third-party services and integrations

Onegoin may connect with or depend on third-party services such as payment processors, cloud hosting and storage, email providers, authentication providers, AI-model providers, analytics providers, Google Drive, OneDrive, Dropbox or similar storage services, calendar services, communication tools and other business applications.

Third-party services are controlled by their respective providers and may be subject to separate terms. Onegoin is not responsible for:

• third-party service outages;
• changes made by a third-party provider;
• loss of access caused by revoked authorisation;
• third-party security incidents;
• third-party pricing;
• content stored outside Onegoin; or
• acts or omissions of a third-party provider.

You authorise Onegoin to exchange information with an integration when you enable that integration. You are responsible for checking the permissions granted to third-party integrations and revoking access when no longer required.

13. Onegoin intellectual property

13.1 Ownership

Onegoin and its licensors retain all rights in the Services and related material, including:

• software;
• source and object code;
• interfaces;
• workflows;
• databases;
• designs;
• dashboards;
• templates created by Onegoin;
• documentation;
• logos;
• trademarks;
• service names;
• feature names;
• algorithms;
• system prompts;
• reports and report structures;
• APIs; and
• platform improvements.

Customer Content is excluded from Onegoin intellectual property.

13.2 Limited licence

Subject to these Terms and payment of applicable fees, Onegoin grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Services for your internal business purposes during the applicable trial or subscription period.

This licence does not permit you to:

• reproduce or distribute the Services;
• create a competing service from Onegoin’s non-public materials;
• remove proprietary notices;
• rent, lease or resell account access;
• sublicense the Services; or
• use the Services beyond the limits of your plan.

13.3 Onegoin branding

“Onegoin”, the Onegoin logo and associated names and branding are trademarks or trade identifiers of Onegoin. No right to use Onegoin branding is granted except as expressly permitted in writing.

14. Feedback

You may provide suggestions, ideas, comments or feedback about Onegoin. You grant Onegoin a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback into its products and business without restriction or compensation. This does not grant Onegoin ownership of your Customer Content.

15. Confidentiality

15.1 Confidential information

“Confidential Information” means non-public information disclosed by one party to the other that should reasonably be understood as confidential. Customer Content is your Confidential Information. Non-public Onegoin software, security information, pricing arrangements, technical documentation and product plans are Onegoin’s Confidential Information.

15.2 Obligations

Each party agrees to:

• use the other party’s Confidential Information only for the purposes of the relationship;
• take reasonable measures to protect it; and
• disclose it only to persons who require access and are bound by appropriate confidentiality obligations.

15.3 Exclusions

Confidential Information does not include information that:

• becomes public without breach of these Terms;
• was already lawfully known;
• is received lawfully from another source;
• is independently developed without using the confidential information; or
• is approved for release in writing.

15.4 Required disclosure

A party may disclose Confidential Information where required by law, legal process or governmental authority. Where legally permitted, the receiving party will provide reasonable notice before disclosure.

16. Aggregated and de-identified information

Onegoin may create statistical, aggregated or de-identified information from the operation of the Services. Onegoin may use such information to:

• operate and improve the Services;
• understand feature usage;
• measure system performance;
• improve security;
• create industry-level insights; and
• support business planning.

Onegoin will not identify you, your clients or your organisation in externally shared aggregated information unless you have given permission.

17. Service availability and changes

17.1 Availability

Onegoin aims to provide a reliable service but does not guarantee uninterrupted availability. The Services may be unavailable due to scheduled maintenance, emergency maintenance, internet or telecommunications failure, third-party provider failure, cyberattacks, software defects, legal requirements, events outside Onegoin’s reasonable control or security measures.

Any service-level commitment will apply only where stated in a signed order form or Service Level Agreement.

17.2 Changes to the Services

Onegoin may modify the Services to add or remove features, improve performance, maintain security, comply with law, respond to third-party changes, prevent misuse or improve the user experience.

Onegoin will use reasonable efforts to provide advance notice where a material change significantly reduces core paid functionality.

17.3 Beta and preview features

Onegoin may offer beta, preview, experimental or early-access features. These features may contain errors, change without notice, be discontinued, have limited support and not be covered by normal service commitments. You use beta or preview features at your own risk.

18. Suspension and termination

18.1 Suspension by Onegoin

Onegoin may suspend or restrict access where reasonably necessary because of:

• non-payment;
• suspected fraud;
• a security risk;
• unauthorised access;
• violation of these Terms;
• unlawful content;
• excessive or abusive usage;
• a legal or regulatory requirement;
• risk of harm to Onegoin, another user or a third party; or
• an urgent need to protect the Services.

Where reasonably possible, Onegoin will provide notice and an opportunity to correct the issue.

18.2 Termination by you

You may stop using the Services at any time. An organisation owner may request closure of the organisation account through available account controls or by contacting support. Subscription cancellation and account deletion are separate actions. Cancelling a subscription may not automatically delete the account or Customer Content.

18.3 Termination by Onegoin

Onegoin may terminate an account or subscription:

• for material or repeated breach of these Terms;
• for prolonged non-payment;
• where continued service would violate law;
• where use creates a material security risk;
• where the account was obtained fraudulently; or
• after reasonable notice where Onegoin discontinues the relevant Service.

18.4 Effect of termination

Following termination:

• your licence to use the Services ends;
• unpaid fees remain due;
• access may be restricted;
• Customer Content may be deleted in accordance with the applicable retention policy; and
• provisions intended to survive termination will remain effective.

19. Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as available” and “as is” basis.

Onegoin disclaims implied warranties of:

• merchantability;
• satisfactory quality;
• fitness for a particular purpose;
• title;
• non-infringement;
• uninterrupted availability;
• error-free operation; and
• accuracy or completeness.

Onegoin does not warrant that the Services will meet every business requirement, all defects will be corrected, Customer Content will never be lost, every integration will remain available, reports or calculations will be accurate, AI Output will be correct, the Services will ensure legal or professional compliance or use of the Services will produce a particular commercial or project outcome.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

20. Limitation of liability

20.1 Excluded damages

To the maximum extent permitted by applicable law, Onegoin will not be liable for:

• indirect damages;
• incidental damages;
• special damages;
• punitive damages;
• consequential damages;
• lost profits;
• lost revenue;
• lost opportunities;
• loss of goodwill;
• business interruption;
• loss or corruption of data;
• cost of replacement services; or
• claims arising from decisions made using AI Output, estimates, reports or project information.

This limitation applies regardless of the legal theory of liability and even where Onegoin was informed that such damage was possible.

20.2 Liability cap

To the maximum extent permitted by law, Onegoin’s total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of:

1. the fees paid by you to Onegoin for the affected Services during the 12 months immediately preceding the event giving rise to the claim; or

2. INR 10,000.

20.3 Exceptions

The exclusions and limits in this section will not apply to the extent liability cannot lawfully be excluded or limited. Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation or wilful misconduct where such exclusion is prohibited by law.

21. Indemnification

To the extent permitted by law, an organisation or business customer agrees to defend, indemnify and hold harmless Onegoin and its directors, officers, employees, contractors and affiliates from third-party claims, damages, liabilities and reasonable legal costs arising from:

• Customer Content;
• your breach of these Terms;
• your unlawful use of the Services;
• your infringement of another person’s rights;
• a dispute between you and your client, employee, consultant, contractor or vendor;
• your professional services;
• your invoices, estimates, drawings or project deliverables; or
• use of the Services by a person whom you authorised.

Onegoin will provide reasonable notice of an indemnified claim, allow you reasonable control of the defence where appropriate and reasonably cooperate at your expense.

You may not settle a claim in a manner that admits wrongdoing by Onegoin or imposes an obligation on Onegoin without Onegoin’s written consent. This section does not apply to an individual consumer to the extent prohibited by applicable consumer law.

22. Disputes between users

Onegoin is not a party to agreements between users, organisations, clients, consultants, vendors or contractors. You are responsible for resolving disputes relating to project work, payments, deliverables, approvals, delays, contracts, intellectual property, employment or contractor arrangements and professional services.

Onegoin may provide available account records in accordance with applicable law but is not required to mediate or decide such disputes.

23. Governing law and dispute resolution

23.1 Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

23.2 Informal resolution

Before starting formal proceedings, the complaining party must send written notice describing the nature of the dispute, relevant account or transaction details, supporting information and the requested resolution.

Notices to Onegoin must be sent to legal@onegoin.com. The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of the notice.

23.3 Arbitration

Subject to Section 23.5, an unresolved dispute arising from these Terms or the Services will be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The arbitration will:

• be conducted by a single arbitrator;
• have its legal seat in Bengaluru, Karnataka, India;
• be conducted in English; and
• permit hearings by video conference where appropriate.

The parties will attempt to jointly appoint the arbitrator. If the parties cannot agree, the arbitrator may be appointed in accordance with applicable law. The arbitral award will be final and binding.

23.4 Courts

Courts with competent jurisdiction in Bengaluru, Karnataka will have exclusive jurisdiction over applications for interim or injunctive relief, enforcement of an arbitration award and disputes that cannot legally be submitted to arbitration.

23.5 Consumer rights

Nothing in this section prevents an eligible consumer from approaching a consumer commission, regulatory body or other forum where that right cannot lawfully be waived.

24. Intellectual-property complaints

If you believe content available through Onegoin infringes your copyright, trademark or another intellectual-property right, send a notice to legal@onegoin.com containing:

• your name and contact details;
• identification of the protected work;
• identification of the allegedly infringing material;
• the relevant project, workspace or location;
• evidence of your ownership or authority;
• a statement explaining the claimed infringement; and
• your physical or electronic signature.

Onegoin may request additional information and may remove or restrict access to disputed content while reviewing the complaint. Onegoin may notify the affected customer where appropriate and legally permitted.

25. Communications

25.1 Electronic communications

You agree that Onegoin may provide agreements, notices, invoices and other communications electronically through email, in-app notifications, account messages or publication within the Services. Electronic communications satisfy any requirement that a communication be in writing to the extent permitted by law.

25.2 Operational communications

Onegoin may send operational messages concerning account security, sign-in activity, billing, subscription changes, project invitations, support requests, service incidents, legal notices and material product changes. You may not be able to opt out of essential operational communications while maintaining an active account.

25.3 Marketing communications

Where permitted, Onegoin may send product news, educational material and promotional communications. You may unsubscribe from marketing emails using the link in the message or available account settings. Unsubscribing from marketing communications does not stop essential service messages.

26. Changes to these Terms

Onegoin may update these Terms to reflect changes to the Services, new features, legal or regulatory developments, security requirements, changes to business operations or clarification of existing provisions.

The updated Terms will state the revised “Last updated” date. Where a change materially affects your rights or obligations, Onegoin will provide reasonable advance notice through email, the Services or another appropriate method.

Your continued use after the updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree to an update, you must stop using the Services and cancel any affected subscription before the update becomes effective.

27. General provisions

27.1 Order of precedence

If these Terms conflict with a signed order form, Data Processing Addendum or other written agreement, the more specific signed agreement will control the conflict.

27.2 Assignment

You may not transfer these Terms or your account without Onegoin’s prior written consent. Onegoin may assign these Terms in connection with a merger, restructuring, financing, acquisition, sale of assets or transfer of the relevant business.

27.3 Force majeure

Onegoin will not be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil unrest, government action, power failure, internet failure, telecommunications failure, cyberattack, labour dispute or failure of a critical third-party provider.

27.4 No partnership

These Terms do not create a partnership, joint venture, employment, agency, franchise or fiduciary relationship between you and Onegoin.

27.5 No third-party beneficiaries

Except where expressly stated, these Terms do not give rights to any third party.

27.6 Waiver

Failure to enforce a provision is not a waiver of that provision. A waiver is effective only when made in writing by an authorised representative.

27.7 Severability

If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or removed, and the remaining provisions will continue in effect.

27.8 Entire agreement

These Terms, the Privacy Policy, applicable order forms, plan terms and any signed addenda constitute the entire agreement regarding the Services and replace prior discussions or representations concerning the same subject.

27.9 Headings

Section headings are provided for convenience and do not affect interpretation.

27.10 Language

The English version of these Terms is the controlling version. Any translation is provided for convenience unless applicable law requires otherwise.

27.11 Survival

Provisions concerning fees, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, disputes, data retention and other provisions intended by their nature to survive will continue after termination.

28. Contact information

Questions regarding these Terms may be sent to:

For faster assistance, include your registered email address, organisation name and a description of your request.